Effective Date: September 4, 2024
Akro Mods (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable privacy laws, including the European Union General Data Protection Regulation (GDPR) and relevant United States data protection laws. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website and services.
1. Information We Collect
We collect the following categories of personal and non-personal information:
- Personal Information:
We collect personal information that you provide to us directly, including:- Name
- Email address
- Payment details
- Shipping address
- Phone number
- Discord accounts (if provided via pre-registration forms)
- Non-Personal Information:
We collect non-personal information through automatic means, including:- IP addresses
- Device type
- Browser type
- Cookies and tracking technologies (e.g., from WooCommerce and WordPress)
2. How We Collect Your Information
We collect information in the following ways:
- Directly from you: When you create an account, place an order, or fill out forms on our website.
- Automatically: Through cookies, web beacons, and similar technologies used by WooCommerce, WordPress, and Google Analytics to track website usage.
- From third-party services: Information collected via our partners, such as PayPal and Mailchimp, when processing payments or sending marketing emails.
3. Legal Basis for Processing Personal Data (For Users in the EU)
Under the European Union’s General Data Protection Regulation (GDPR), we process personal information based on the following legal grounds:
- Contractual Necessity: To fulfill orders and provide services you have requested.
- Legitimate Interests: To improve our services, prevent fraud, and send marketing communications where allowed.
- Consent: Where you have opted in to receive marketing emails (you may withdraw consent at any time).
- Legal Obligations: To comply with legal requirements, including tax and regulatory requirements.
4. How We Use Your Information
We use your information for the following purposes:
- Order Processing: To fulfill and manage your orders, including payment processing and shipping.
- Customer Support: To communicate with you about orders, inquiries, and support requests.
- Marketing: To send you promotional materials, newsletters, or exclusive offers (with an option to opt-out).
- Website Improvement: To enhance our website’s performance and user experience via analytics.
- Legal Compliance: To comply with applicable laws, enforce our policies, and prevent fraudulent activities.
5. How We Share Your Information
We may share your personal information with third-party service providers only to the extent necessary to deliver services, including:
- Payment Processors: PayPal (for secure payment processing).
- Shipping Providers: DShipChina (for logistics and delivery services).
- Marketing Services: Mailchimp (for email marketing and newsletters).
- Website Analytics: Google Analytics (to analyze website usage and performance).
These third parties are contractually obligated to protect your data and use it solely for the purpose of providing services on our behalf.
6. International Data Transfers
If you are located in the European Economic Area (EEA), your information may be transferred to and processed in countries outside of the EEA, including the United States. We take appropriate safeguards to ensure that such data transfers comply with European Union’s General Data Protection Regulation (GDPR) requirements, such as through the use of Standard Contractual Clauses (SCCs) or reliance on Privacy Shield frameworks where applicable.
7. Data Security
We take data security seriously and employ industry-standard measures to protect your personal information, including:
- Encryption: We use encryption technologies to secure personal and payment data.
- Secure Servers: Your personal information is stored on secure servers protected by firewalls and access controls.
- SSL Certificates: We use SSL encryption on our website to ensure the secure transmission of personal and payment information.
8. Retention of Personal Information
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Typically, we retain personal data for 12 months, unless a longer retention period is required for legal, accounting, or compliance purposes.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Information collected via cookies includes:
- Site Preferences: To remember your preferences for future visits.
- User Behavior: To track interactions on our website for analytics purposes.
At this time, users cannot opt out of cookie-based tracking on our site. However, you can manage your cookie preferences through your browser settings.
10. Your Rights
As a user, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete personal information.
- Right to Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
- Right to Restrict Processing: You may request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us at legal@akromods.com.
11. GDPR and U.S. Privacy Compliance
We are committed to complying with the European Union’s General Data Protection Regulation (GDPR) and applicable U.S. privacy laws. We provide users with clear choices regarding the collection and use of personal information and ensure transparency in our data practices.
12. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or process information from individuals under this age. If you believe that we have collected information from a minor, please contact us at legal@akromods.com, and we will take appropriate action to delete the information.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.
14. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
- Email: legal@akromods.com
- Mailing Address:
Flat B, 8/F., Kam Chung Commercial Building
19-21 Hennessy Road
Wan Chai, Hong Kong SAR
